Marketing blasts coupons while the warehouse drowns in the surge — by the time orders ship, the promo has already expired.
DTC Brands
You run your own brand on Shopify — no marketplace traffic to lean on. Every repeat purchase from a loyal customer is pure extra margin.
Les trois plus gros casse-tête
Returns run in double digits year-round, and returned goods pile up in a corner — nobody knows which ones can be resold.
You want to reward loyal customers but cannot even pull a list of who bought three times or more.
Applis recommandées, dans l'ordre de déploiement
- OMS · Gestion des commandesUn seul endroit pour chaque commande : consultez le stock en temps réel, promettez avec prudence, expédiez et gérez les retours.
- WMS · EntreposageRéception, mise en stock, préparation, emballage, expédition et comptages guidés par téléphone — des erreurs bloquées à chaque étape.
- CRM · CRMDu premier prospect à la signature : tout l’entonnoir, visible.
Une journée type
- 1
Morning: the CRM auto-flags high-value customers who have not repurchased in 90 days — personalized coupons already generated with their names on them.
- 2
Midday: an influencer video goes viral and orders triple instantly — wave picking splits the surge automatically, the warehouse stays calm.
- 3
Afternoon: returns get graded at receiving scan — grade A back to sellable, grade B to clearance, damaged to scrap. Books update in real time.
- 4
Before clock-out: the dashboard shows repeat buyers drove 42% of revenue this month — marketing and fulfillment finally on the same page.