Arrival times come by driver phone call — dispatch plans the day on hope and guesswork.
Cross-docking
Freight never touches the floor — it moves truck to truck. You save on storage, but every minute counts: one late arrival throws the whole plan off.
The three biggest headaches
Trucks queue at the dock while unloaded freight sits waiting for a trailer that nobody can find.
One shipment loaded onto the wrong trailer means the whole truck gets reworked.
Recommended apps, in rollout order
- WMS · WarehousingPhone-guided receiving, putaway, picking, packing, shipping, and counts — mistakes blocked at every step.
- YMS · Yard ManagementAppointments, gates, docks, and yard moves on one live board — no truck arrives unnoticed.
- TMS · Transport ManagementPlan, dispatch, track live, capture PODs, and reconcile freight — office and drivers in sync.
A typical day
- 1
Morning: today’s inbound and outbound trucks on one board, dock doors already assigned.
- 2
Midday: arrivals check in by scan and get matched to their outbound trailer — no mix-ups.
- 3
Afternoon: a delayed inbound triggers an alert and the outbound plan reshuffles before the dock goes idle.
- 4
End of day: today’s transfer on-time rate and dock utilization — the tightrope held.