Ticket dashboard
Open, breached, and closed — at a glance.
Tickets
Every issue gets an answer.
Customer issues become tickets: assign, watch SLA deadlines, let AI draft the reply — service never drops.
Who it is for：For support teams who answer customer questions every day.
Core workflow
- Create a ticket
- Auto-assign
- Watch the SLA clock
- Reply with an AI draft
- Close and review
Key pages
Ticket list
Priority, owner, and SLA due on every row.
AI drafts
Replies drafted for you, one click to send.
SLA alerts
Breaches surface before customers complain.
How it connects：The safety net for every app: order, inventory, or delivery problems all become tickets here.
First release scope
Included in v1
Tickets, SLA tracking, and AI reply drafts.
Not in v1
- No phone call center in v1.