A shipment passes through three agents — every status update comes from chasing people on chat, and the customer always asks before you know.
Freight Forwarders
One shipment, three legs, every leg needs watching. You live on the spread and the service fee — and bleed wherever the books do not reconcile.
The three biggest headaches
Month-end: ocean freight, drayage, brokerage — a spreadsheet that never balances, no matter how long you stare.
Quotes from gut feel — miss one cost leg and the whole shipment runs at a loss.
Recommended apps, in rollout order
- TMS · Transport ManagementPlan, dispatch, track live, capture PODs, and reconcile freight — office and drivers in sync.
- OMS · Order ManagementOne place for every order: check live stock, promise wisely, ship, and handle returns.
- Accounting · AccountingReceivables, payables, journals, and reports — every dollar accounted for.
- CRM · CRMFrom first lead to closed deal: the whole pipeline, visible.
A typical day
- 1
Morning: every shipment, every leg, one screen — peace of mind is all green.
- 2
Midday quote: cost templates price every leg automatically — your markup, crystal clear.
- 3
Afternoon: exception alerts fire before the customer calls — you deliver the bad news first.
- 4
Before leaving: receivables and payables auto-collected — which shipments made money, which did not.